We help people get the most out of their technology. Everywhere.
We’re passionate about delivering a dramatically better technical support experience for today’s multidevice, always-connected world.
Support.com is a full-spectrum leader in technical support solutions for businesses and consumers. With more than 20 years serving well-known brands, we have the expertise, tools, and software solutions to troubleshoot and maintain PCs and Macs, iOS and Android, and all the devices in the connected home — including home automation systems, home theaters, wearables, gaming systems, and even drones.
|Call center solutions|
|Call center outsourcing||Cloud-based software|
|Consumer and business solutions|
|Technical support||Desktop software|
Call center outsourcing
Our US-based workforce supports major brands you work with every day, helping them grow revenue, reduce costs, and delight their customers.
Our call center technical support services include presale and post-sale support. We deliver high-quality, turnkey solutions that bring programs to market under our customer’s brands. We excel at outsourcing customized solutions for businesses large and small, with a variety of pricing models to handle a wide range of requirements.
- Boost customer satisfaction scores to industry-leading levels
- Deliver more value with products and warranty programs
- Scale rapidly to add new products and services to their portfolio
- Create new revenue streams by offering paid support to customers
- Drive higher conversion rates with Support.com experts handling presale support
Our call center services are powered by our own cloud-based technical support software tools that integrate with each other and our clients’ systems, such as CRM or ticketing apps, and other call center solutions. Support.com Cloud software and its sub-components are also licensed independently.
With Support.com Cloud, agents can see the whole picture and solve problems without tedious, repetitive questions. Customers can go to the web or use their mobile devices to get guided self-service or talk with agents by phone or chat. They can also show agents what they’re seeing by sharing photos or real-time videos using their mobile device camera. Rich analytics report on the complete customer experience in order to drive ongoing call center services innovation and deliver exceptional business outcomes.
Support.com’s signature Guided Paths® solution and experience-tested content library are the backbone of live agent and self-service solutions. Guided Paths turns the content library into step-by-step intelligence that increases first-contact resolution rates and delights customers. Using branching logic and dynamic decision points, it captures real-world best practices for simple to complex tasks — ensuring consistent delivery of the best, most efficient answers. The off-the-shelf content library includes guidance for over 10,000 devices and common problems, and we work with clients to build and customize content for their business.
Support.com’s dedicated teams of US- and Philippine-based agents are available to help individuals and small businesses 24/7, 365 days a year by phone. They assist with installing, maintaining, and troubleshooting PCs and Macs, iOS and Android devices, and all the devices in the connected home.
Support.com’s subsidiary, RightHand IT, located in Louisville, Colorado, specializes in long-term management of IT infrastructure for local clients. RightHand IT provides day-to-day management of technology for small business, including computers, servers, routers, mobile devices, telephony, security, backup, and license management, plus helpdesk support for clients.
Support.com’s SUPERAntiSpyware desktop software provides advanced scanning, detection, and removal tools to protect PCs from millions of malicious threats from malware, spyware, ransomware, trojans, keyloggers, and more. It’s the ideal complement to antivirus software, keeping PCs running smoothly.
More about Support.com
Support.com is a US-based corporation located in Sunnyvale, CA. Its stock is traded on the NASDAQ under the symbol SPRT. Learn more about Support.com’s leadership team.