Full-service customer and technical support solutions that deliver industry-leading outcomes.
We partner with the world’s finest brands to deliver global omnichannel support experiences with home-based agents.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of customer and technical support solutions delivered by home-based employees. For more than twenty years, the company has achieved stellar results for global enterprise clients and top-tier businesses. Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates. The company efficiently meets changing client needs through its highly-scalable, global network of home-based employees and secure, proprietary, cloud-based platforms. For more information, please visit www.support.com.
Technology and Communications
Banking and Financial Services
Healthcare and Education
Consumer and Retail
|Customer Support||Cloud Platform|
|Consumer & Small Business Solutions|
|Technical Support||Desktop Software|
Support.com’s scalable, customized global customer and technical support solutions support the finest brands, helping them grow revenue, reduce costs, and delight their customers.
Omnichannel solutions with home-based agents include presale and post-sale support. We deliver high-quality, turnkey solutions that bring programs to market under our customer’s brands. We excel at developing global, customized solutions for enterprises with a variety of pricing models to handle a wide range of requirements.
With skilled global, home-based workforce, proprietary, secure platforms and tools, signature self-service solutions, smart mobile support tools, and proven leadership in program design and execution, Support.com helps clients:
- Boost customer satisfaction scores to industry-leading levels
- Deliver more value with products and warranty programs
- Scale rapidly to add new products and services to their portfolio
- Create new revenue streams by offering paid support to customers
- Drive higher conversion rates with Support.com experts handling presale support
Consumer & Small Business Solutions
Support.com’s dedicated teams of home-based agents are available to help individuals and small businesses 24/7, 365 days a year by phone, chat, or virtual housecall. They assist with installing, maintaining, and troubleshooting PCs and Macs, iOS and Android devices, and all the devices in the connected home.
Support.com’s subsidiary, RightHand IT, located in Louisville, Colorado, specializes in long-term management of IT infrastructure for local clients. RightHand IT provides day-to-day management of technology for small business, including computers, servers, routers, mobile devices, telephony, security, backup, and license management, plus helpdesk support for clients.
Support.com’s SUPERAntiSpyware desktop software provides advanced scanning, detection, and removal tools to protect PCs from millions of malicious threats from malware, spyware, ransomware, trojans, keyloggers, and more. It’s the ideal complement to antivirus software, keeping PCs running smoothly.