How do you describe Support.com’s business?

Support.com is a leader in customer and technical support solutions delivered by home-based employees. The company has more than 20 years of experience providing high-quality customer and technical support services to global enterprise clients, as well as small businesses and individual consumers. The company’s skilled home-based employees use Support.com’s secure, proprietary support platforms and tools to achieve industry-leading NPS scores and first call resolution rates. Support.com delivers proven, turnkey omnichannel solutions and digital support experiences across its client base.

We offer enterprise customer and technical support solutions with home-based agents and cloud-based proprietary platform and tools to businesses helping them grow revenue, reduce costs, and delight their customers. Our skilled home-based workforce delivers high quality, turnkey support solutions, including presale and post-sale support. Some of our customers include retailers, Internet Service Providers/MSO’s, OEMs, and warranty providers. We’re proud to partner with customer-obsessed organizations across various industries, including, but not limited to Technology and Communications, Banking and Financial Services, Healthcare and Education, Consumer and Retail, and Government. We’re the power behind major brands you work with every day.

Our expert home-based support agents and desktop software solutions are also available to help individuals and small businesses install, maintain, and troubleshoot their PCs, Macs, mobile devices, and connected devices — 24/7, 365 days a year.

Learn more about Support.com.

Where are Support.com shares traded?
Support.com shares are on the NASDAQ Stock Market under the symbol “SPRT”.

What is Support.com’s fiscal year?
Support.com’s fiscal year runs from January 1 to December 31.

Does Support.com offer a direct purchase program?
No, but Support.com stock can be purchased from a brokerage firm. Contact your broker or investment advisor regarding purchasing SPRT stock.

Who can I talk to about my stock certificate(s)?
Contact Support.com’s Transfer Agent, Computershare Investor Services, LLC.
web.queries@computershare.com
Phone: +1 303-262-0600
Computershare Investor Services, LLC
211 Quality Circle, Suite 210
College Station, TX 77845

When was Support.com’s Initial Public Offering (IPO)?
Support.com’s Initial Public Offering was on July 19, 2000. 4.25 million shares of our common stock were sold.

How can I get financial filings (Forms 10-K and 10-Q)?
To get financial filings, visit our SEC Filings page, or visit the SEC directly.

When was Support.com incorporated?
Support.com was incorporated in Delaware in December 1997 under the name Replicase, Inc. We changed our name to Tioga Systems, Inc. in October 1998 and then to Support.com, Inc., in December 1999. Our name was changed to SupportSoft, Inc. in March 2002. With the sale of our enterprise software business to Consona Corporation, we returned to the name Support.com, Inc. in 2009.

Who can I contact in Support.com investor relations?
Contact our investor relations experts at IR@support.com.