Lance Rosenzweig is President and CEO of Support.com and is passionate about building the company into a global leader of home-sourced customer support and business process outsourcing solutions. Lance is an entrepreneur, CEO, and board member, with a track record of building great companies and generating substantial shareholder returns.
Prior to joining Support.com, Lance has been CEO of three leading business process outsourcing companies: Startek, which grew to $650M in revenues and over 40,000 employees, Aegis USA, which grew to over $400M in revenues and over 18,000 employees, and PeopleSupport, which he co-founded, took public, grew revenues to $150M and generated 10X returns to early investors. Lance was also CEO of Domo Tactical Communications.
Lance has been a board member of four public companies: Boingo (NASDAQ: WIFI), where he is chairman of the board; Nextgen (NASDAQ: NXGN), an enterprise software/healthcare IT leader, Startek (NYSE: SRT), where he was CEO; and PeopleSupport (NASDAQ: PSPT), which he took public as chairman and CEO. Lance has also been a board member of several VC and PE-backed companies, including DTC, Duncan Solutions, Giftcertificates.com, and eLabor. Lance was also an operating partner at Marlin Equity, a PE fund focused on software and services with over $6B of capital.
Lance is a “financial expert” as defined by the SEC, has an MBA and BS in engineering from Northwestern, and completed the Harvard Business School program on corporate boards and governance.
Bobby Brown has been in the Contact Center industry for over 30 years, leading large national sales, and marketing organizations across many institutional companies, and delivering over $2B in revenue throughout his career specific to the BPO industry. Bobby’s expertise in Contact Center and Digital Customer Engagement Technologies was instrumental in assisting clients develop interaction strategies across the continuum of care.
Bobby has held multiple Sales and Account Management leadership roles with organizations such as Optum, Convergys, Startek, and Conduent, implementing valuable insights and strategies designed to capture revenue and wallet share, but most importantly outcomes for the clients he served. Within the framework of his role, Bobby has responsibility for the sales and account management organizations within Support.com.
Bobby is married to Lucretia Brown, and together they have 2 adult children, Isaiah, and Indigo Brown. Together they live in Dallas, Texas.
Christine has spent 20 years leading global BPO teams in delivering transformative solutions proven to retain and grow clients. She has directed global Contact Center teams as large as 3,000 employees in the execution of Sales, Customer Service, Back Office, and Technical Support programs. She has a track record for building outstanding teams that consistently deliver great client outcomes and improved profitability.
Christine spent 12 years with Convergys (now Concentrix) where she had leadership responsibility for the Healthcare business unit. In her most recent role as COO of Facility Source, a Facility Maintenance BPO, she directed the transformation efforts of the post-sales functions including Client Implementations, Call Center, and Back Office Service Operations. She played a key role in the successful sale of FacilitySource to CBRE in 2018
Christine and her husband Jerry have a one son, Nicholas. Christine started her career in Finance and Accounting and currently lives in Mason, OH.
Kevin Ruthen is the Chief Technology Officer who is responsible for product, engineering, information technology, hosting and critical systems. He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence. Kevin is a technology thought leader who is passionate on providing a stellar tech support experience for all customers.
Previously, Kevin served as Head of Technology for the American Institute of Physics Publishing, and prior to that was a Global Managing Director for Unisys. Over the course of his career, Kevin also held several senior technology positions at PriceWaterhouse Coopers Consulting, IBM Global Services, and Prudential Securities.
Kevin holds a Masters of Science in Information Resource Management and a Bachelor of Arts in Information Management from Syracuse University.
Renée is responsible for Support.com’s go-to-market strategy, product marketing, and communications, as well as the management of the consumer software business.
Renée brings more than two decades of experience in product marketing, omnichannel marketing, brand development, and business operations. Renée is passionate about delighting and empowering customers and believes that unwavering customer centricity is the key to marketing success.
Renée was previously the Chief Marketing Officer of Quad Learning, a venture-backed education start-up, where she led all marketing domestically and internationally. Prior to that, she co-led AOL’s Paid Services Division as SVP, Marketing, and GM of New Subscription Services, and was Vice President, Marketing at Capital One’s U.S. Card Division. She also held senior roles at Philips Consumer Electronics (General Manager, Consumer Direct), and 1800flowers.com (Vice President, Digital Marketing), and was a Principal at Mercer Management Consulting (now Oliver Wyman).
Renée holds an MBA from Harvard Business School and a B.S. in Economics from the Wharton Business School.
Pat Clements joined Support.com in 2017 as Vice President, Corporate Controller and is responsible for all financial activities of the Company. Pat has over 25 years of finance management experience, primarily with technology companies in the Silicon Valley. Most recently, he spent nearly 8 years at Omnicell, Inc., a provider of medication and supply management solutions to healthcare systems, including 5 years as Corporate Controller and 3 years on an expatriate assignment in the UK. In his leisure time he enjoys golf, college and professional sports, cooking and travelling as well as spending time with his family.
Pat is a CPA and earned his BS at San Francisco State University.
Eric has been with Support.com since 2013. As Vice President, Contact Center Operations, he has overall operational performance responsibility of the company’s service delivery teams consisting of over 2,000 work from home agents and support personnel, located throughout the United States, Canada and the Philippines.
Eric has a demonstrated record of success as a contact center executive with over two decades of multifunctional experience leading effective business strategy, operations performance, and employee development to deliver a best-in-class customer experience within complex organizations.
Prior to joining Support.com, Eric was with Alorica where he led their centralized workforce management team supporting 22,000 agents. Previously, he served in roles such as Site Director, Director of Quality Improvement, and Director of Workforce Management at Sitel.
Eric holds a B.S. in Sociology and an MBA, both from North Dakota State University. He is also certified as a black belt in six sigma.
Olivia is passionate about helping top technology companies grow, meet their objectives, and solve complex problems across a spectrum of legal issues. Her practice has focused, among other areas, on drafting, negotiating and closing complex commercial and strategic transactions, advising on emerging technologies and global products, and overseeing the favorable conclusion of significant litigation. Olivia provides practical and timely advice on business, compliance, regulatory and policy matters. Olivia joins Support.com most recently from Sigma Designs, Inc., a publicly traded semiconductor company based out of Fremont, California where she served as the first General Counsel. She also held roles at Marvell Semiconductor, Inc., and the California Court of Appeal for the 3rd District. Olivia graduated summa cum laude from the University of San Francisco with a B.A. in Philosophy, Politics and Legal, and holds a J.D. from the University of the Pacific, McGeorge School of Law. She is an avid traveler, reader and art-lover, and currently spends her off-time volunteering at various non-profit organizations in San Francisco.
Jake is responsible for the strategic finance and investor relations function at Support.com. He is a hands-on finance leader with experience in various strategic and operational finance roles in both public and private companies. He has a history of growing early-stage organizations and optimizing mature businesses through establishment and tracking of short- and long-term plans, establishing cost-control measures and creating/monitoring KPIs.
Prior to Support.com, Jake led the Finance and Administrative function at Maana, a VC backed enterprise software company at the intersection of Big Data, AI and industrial transformation. There, he was responsible for FP&A, Accounting, Sales Operations, Legal and HR, and helped the company scale its operations through a period of rapid growth.
Prior to Maana, Jake led the FP&A and Investor Relations function at Support.com where he helped accelerate the company’s path to profitability and cash flow generation, and enhanced the investor communication strategy. Prior to Support.com, Jake worked in FP&A and Investor Relations at a number of public and private technology companies.
He is on the Board of Directors and is the current Treasurer of a San Diego based non-profit, Classics4Kids, which provides live orchestra musical experiences and field trips along with in-class music education for elementary students throughout San Diego county.