Lance Rosenzweig is President and CEO of Support.com and is passionate about building the company into a global leader of homesourced customer support and business process outsourcing solutions. Lance is an entrepreneur, CEO, and board member, with a track record of building great companies and generating substantial shareholder returns.
Prior to joining Support.com, Lance has been CEO of three leading business process outsourcing companies: Startek, which grew to $650M in revenues and over 40,000 employees, Aegis USA, which grew to over $400M in revenues and over 18,000 employees, and PeopleSupport, which he co-founded, took public, grew revenues to $150M and generated 10X returns to early investors. Lance was also CEO of Domo Tactical Communications.
Lance has been a board member of four public companies: Boingo (NASDAQ: WIFI), where he is chairman of the board; Nextgen (NASDAQ: NXGN), an enterprise software/healthcare IT leader, Startek (NYSE: SRT), where he was CEO; and PeopleSupport (NASDAQ: PSPT), which he took public as chairman and CEO. Lance has also been a board member of several VC and PE-backed companies, including DTC, Duncan Solutions, Giftcertificates.com, and eLabor. Lance was also an operating partner at Marlin Equity, a PE fund focused on software and services with over $6B of capital.
Lance is a “financial expert” as defined by the SEC, has an MBA and BS in engineering from Northwestern, and completed the Harvard Business School program on corporate boards and governance.
Bobby Brown has been in the Contact Center industry for over 30 years, leading large national sales, and marketing organizations across many institutional companies, and delivering over $2B in revenue throughout his career specific to the BPO industry. Bobby’s expertise in Contact Center and Digital Customer Engagement Technologies was instrumental in assisting clients develop interaction strategies across the continuum of care.
Bobby has held multiple Sales and Account Management leadership roles with organizations such as Optum, Convergys, Startek, and Conduent, implementing valuable insights and strategies designed to capture revenue and wallet share, but most importantly outcomes for the clients he served. Within the framework of his role, Bobby has responsibility for the sales and account management organizations within Support.com.
Christine has spent 20 years leading global BPO teams in delivering transformative solutions proven to retain and grow clients. She has directed global Contact Center teams as large as 3,000 employees in the execution of Sales, Customer Service, Back Office, and Technical Support programs. She has a track record for building outstanding teams that consistently deliver great client outcomes and improved profitability.
Christine spent 12 years with Convergys (now Concentrix) where she had leadership responsibility for the Healthcare business unit. In her most recent role as COO of Facility Source, a Facility Maintenance BPO, she directed the transformation efforts of the post-sales functions including Client Implementations, Call Center, and Back Office Service Operations. She played a key role in the successful sale of FacilitySource to CBRE in 2018
Andrew is an accomplished information technology leader with over 20 years of IT and business experience. Andrew brings significant expertise in business process outsourcing, financial services, project management, process improvement, eCommerce, cloud systems, and software development.
Andrew spent eleven years with Aegis PeopleSupport (now Teleperformance) in a variety of leadership roles. In his most recent role as Vice President, Information Technology, Andrew was responsible for a staff of 150 IT professionals supporting 50,000 employees in 13 countries. During his time at Aegis PeopleSupport, Andrew also led the global IT Services team, responsible for all implementation, consulting, and professional services to clients globally.
Andrew has also spent seven years as Chief Information Officer for Digital Room, a leading eCommerce provider and manufacturer of printing and customizable specialty products, and three years as Chief Technology Officer at 24/7 Card, a start-up financial services company.
Andrew has an MBA and a BS Engineering from San Diego State University, and previously served as Commissioned Officer in the U.S. Army Reserve.
Caroline brings over 35 years of financial experience, with an extensive background in the Business Process Outsourcing industry. Caroline has served in finance leadership roles at both public and early stage companies, and has a strong track record of accelerating companies’ growth.
As CFO of PeopleSupport (NASDAQ: PSPT), she helped lead the company through profitable and rapid growth, and spearheaded taking the company public. She has previously served as CFO of 24/7 Card, a startup serving the underbanked, CFO of Trident International University, a private for-profit institution, Corporate Leader, Financial Operations, of Acxiom Corporation, and Vice President of Finance at Sterling Software.
Caroline has a Bachelor of Science degree in Computation from the University of Manchester Institute of Science and Technology (England) and is a Fellow of the Institute of Chartered Accountants in England and Wales.
Kevin Ruthen is the Chief Technology Officer who is responsible for product, engineering, information technology, hosting and critical systems. He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence. Kevin is a technology thought leader who is passionate on providing a stellar tech support experience for all customers.
Previously, Kevin served as Head of Technology for the American Institute of Physics Publishing, and prior to that was a Global Managing Director for Unisys. Over the course of his career, Kevin also held several senior technology positions at PriceWaterhouse Coopers Consulting, IBM Global Services, and Prudential Securities.
Kevin holds a Masters of Science in Information Resource Management and a Bachelor of Arts in Information Management from Syracuse University.
Renée is responsible for Support.com’s go-to-market strategy, product marketing, and communications, as well as the management of the consumer software business.
Renée brings more than two decades of experience in product marketing, omnichannel marketing, brand development, and business operations. Renée is passionate about delighting and empowering customers and believes that unwavering customer centricity is the key to marketing success.
Renée was previously the Chief Marketing Officer of Quad Learning, a venture-backed education start-up, where she led all marketing domestically and internationally. Prior to that, she co-led AOL’s Paid Services Division as SVP, Marketing, and GM of New Subscription Services, and was Vice President, Marketing at Capital One’s U.S. Card Division. She also held senior roles at Philips Consumer Electronics (General Manager, Consumer Direct), and 1800flowers.com (Vice President, Digital Marketing), and was a Principal at Mercer Management Consulting (now Oliver Wyman).
Renée holds an MBA from Harvard Business School and a B.S. in Economics from the Wharton Business School.
Doug Tackett is the Chief Legal Officer of Support.com. Doug has spent over 20 years in the practice of law, including serving as a law clerk for the Tennessee Court of Appeals, an associate/senior associate with a large and respected US law firm, and in-house legal positions with global corporations in healthcare, financial services, and Business Process Outsourcing. For seven years prior to joining Support.com, Doug was the head of the legal department of Startek, a US based, publicly traded corporation (NYSE: SRT). As the Chief Legal and Compliance Officer & Secretary, Doug led a global team of legal and compliance professionals serving a company operating in 13 countries and employing approximately 40,000 people worldwide.
Doug has developed a broad range of legal expertise, including litigation, M&A, HR, corporate, real estate, and contracting, as well as having substantial experience outside the US, including Central and South America, Europe, and Asia-Pacific. In addition, Doug is a trusted business advisor that understands and strives to meet the needs of the organization he serves.