September 4, 2019 and InstallerNet Announce Partnership

As connected devices continue to proliferate, managing the consumer lifecycle with a full range of customer installation and technical support services has become a critical requirement for companies that market directly or indirectly in the connected home or automotive space, including OEMs, dealerships, retailers and insurance and utility companies.Read more

August 21, 2019 Adopts Tax Benefits Preservation Plan to Protect Tax Assets

The tax benefits preservation plan continues and replaces’s prior Section 382 rights agreement, which expired by its terms. intends to submit the tax benefits preservation plan, which is similar to tax benefits preservation plans adopted by many other public companies with significant tax assets, for stockholder ratification at its 2020 Annual Meeting of Stockholders.Read more

August 15, 2019 Reports Second Quarter 2019 Financial Results

For the second quarter of 2019, total revenue was $16.7 million, a decrease of 4 percent compared to revenues of $17.5 million in the second quarter of 2018 and down 8 percent compared to revenues of $18.1 million in the first quarter of 2019. This decrease in revenue from the first quarter primarily reflects lower billable hours with our major customers but was somewhat offset by new subscriber growth.Read more

August 5, 2019 announces Kevin Ruthen as Chief Technology Officer

Ruthen will be responsible for spearheading innovation and growth strategies for internal, enterprise-customer,
SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.Read more

May 15, 2019 to Present at 23rd-Annual CONNECTIONS: The Premier Connected Home Conference

Soulliard will participate in the session "Support and Installation: Making the Smart Home Work" on Wednesday, May 22 at 11:15am. The interactive panel session, moderated by Patrice Samuels, Senior Analyst, Parks Associates, examines strategies to deliver support to connected consumers and the monetization of product and service reliability.Read more

May 14, 2019 Reports First Quarter 2019 Financial Results

For the first quarter of 2019, total revenue was $18.1 million, up 9 percent compared to revenues of $16.5 million in the first quarter of 2018 and up 3 percent compared to revenues of $17.5 million in the fourth quarter of 2018.Read more

April 3, 2019’s Stipulated Order Approved

"We disputed the allegations made against us and did not admit to any wrongdoing in settling this matter. PC Healthcheck asked questions about real symptoms these customers were experiencing that helped diagnose real problems with their computers. We then provided valuable diagnostic and repair services to hundreds of thousands of customers of this corporate customer. We care about our customers - both our corporate customers and individual consumers - and for twenty years have provided high quality tech support solutions to both. That said, we believe that putting this issue behind us is in the best interest of all of our stakeholders including our employees and shareholders," said Rick Bloom, President, and Chief Executive Officer at more

March 7, 2019 Reports Fourth Quarter and 2018 Financial Results

"We recorded our third successive quarter of net profit, on a non-GAAP basis, and the first full year of net profit, on a non-GAAP basis, since 2013. These successes reflect our consistent revenue performance combined with the cost control measures we have implemented over the last couple of years," said Rick Bloom, President and Chief Executive Officer of the company.Read more

January 3, 2019

Sionyx and Launch Innovative Support Experience

The SiOnyx Aurora delivers a break-thru low-light camera loaded with smart capabilities that allow outdoor enthusiasts of all kinds to share their nighttime adventures. offers a full-spectrum of integrated technical support services including curated self-service that seamlessly integrates to live agents when extra help is needed. With more than 20 years of technical support experience, helps consumers get the most from connected technology.Read more

November 7, 2018 Reports Third Quarter 2018 Financial Results

Rick Bloom, President and Chief Executive Officer of the Company, stated, “The settlement with the FTC removes an impediment that has limited our ability to undertake certain investments. While we believe the FTC’s substantive allegations are factually incorrect, we considered the settlement in the best interests of the Company because the financial cost and distraction of protracted litigation would have been significant. Now the Board and management team can focus their energies on continuing to build shareholder value.”Read more