November 8, 2019

Support.com to Explore Capital Allocation Alternatives

No assurances can be given regarding outcome and timing of the review process. The Company does not intend to provide announcements or updates unless or until it determines that further disclosure is appropriate or necessary.Read more

November 8, 2019

Support.com Reports Third Quarter 2019 Financial Results

For the third quarter of 2019, total revenue was $15.2 million, a decrease of 15 percent compared to revenues of $18.0 million in the third quarter of 2018 and down 9 percent compared to revenues of $16.7 million in the second quarter of 2019. This decrease in revenue from the second quarter primarily reflects lower billable hours with our major customers but was somewhat offset by new subscriber growth. The reduction in billable hours substantially reduced the cost of recruiting, hiring, training, and attrition of employees. Once the billable hours stabilize, the company will once again incur these expenses.Read more

September 4, 2019

Support.com and InstallerNet Announce Partnership

As connected devices continue to proliferate, managing the consumer lifecycle with a full range of customer installation and technical support services has become a critical requirement for companies that market directly or indirectly in the connected home or automotive space, including OEMs, dealerships, retailers and insurance and utility companies.Read more

August 21, 2019

Support.com Adopts Tax Benefits Preservation Plan to Protect Tax Assets

The tax benefits preservation plan continues and replaces Support.com’s prior Section 382 rights agreement, which expired by its terms. Support.com intends to submit the tax benefits preservation plan, which is similar to tax benefits preservation plans adopted by many other public companies with significant tax assets, for stockholder ratification at its 2020 Annual Meeting of Stockholders.Read more

August 15, 2019

Support.com Reports Second Quarter 2019 Financial Results

For the second quarter of 2019, total revenue was $16.7 million, a decrease of 4 percent compared to revenues of $17.5 million in the second quarter of 2018 and down 8 percent compared to revenues of $18.1 million in the first quarter of 2019. This decrease in revenue from the first quarter primarily reflects lower billable hours with our major customers but was somewhat offset by new subscriber growth.Read more

August 5, 2019

Support.com announces Kevin Ruthen as Chief Technology Officer

Ruthen will be responsible for spearheading innovation and growth strategies for internal, enterprise-customer,
SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.Read more

May 15, 2019

Support.com to Present at 23rd-Annual CONNECTIONS: The Premier Connected Home Conference

Soulliard will participate in the session "Support and Installation: Making the Smart Home Work" on Wednesday, May 22 at 11:15am. The interactive panel session, moderated by Patrice Samuels, Senior Analyst, Parks Associates, examines strategies to deliver support to connected consumers and the monetization of product and service reliability.Read more

May 14, 2019

Support.com Reports First Quarter 2019 Financial Results

For the first quarter of 2019, total revenue was $18.1 million, up 9 percent compared to revenues of $16.5 million in the first quarter of 2018 and up 3 percent compared to revenues of $17.5 million in the fourth quarter of 2018.Read more

April 3, 2019

Support.com’s Stipulated Order Approved

"We disputed the allegations made against us and did not admit to any wrongdoing in settling this matter. PC Healthcheck asked questions about real symptoms these customers were experiencing that helped diagnose real problems with their computers. We then provided valuable diagnostic and repair services to hundreds of thousands of customers of this corporate customer. We care about our customers - both our corporate customers and individual consumers - and for twenty years have provided high quality tech support solutions to both. That said, we believe that putting this issue behind us is in the best interest of all of our stakeholders including our employees and shareholders," said Rick Bloom, President, and Chief Executive Officer at Support.com.Read more

March 7, 2019

Support.com Reports Fourth Quarter and 2018 Financial Results

"We recorded our third successive quarter of net profit, on a non-GAAP basis, and the first full year of net profit, on a non-GAAP basis, since 2013. These successes reflect our consistent revenue performance combined with the cost control measures we have implemented over the last couple of years," said Rick Bloom, President and Chief Executive Officer of the company.Read more