News. Topics. Trends.

Support.com Joins Russell Microcap® Index

Los Angeles, CA – July 7, 2021 – Support.com, Inc. (NASDAQ: SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced that as part of the annual reconstitution of the Russell stock indexes, Support.com had ...
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Greenidge Generation Announces Letter of Intent to Expand Bitcoin Mining Operation to Site in South Carolina

Dresden, New York – July 2, 2021 – Greenidge Generation Holdings Inc. announced today that it plans to develop its next bitcoin mining operation in South Carolina. Consistent with Greenidge’s longstanding commitment to environmental leadership in power generation and cryptocurrency ...
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Celebrating Support.com’s Working Dads on Father’s Day

By Renee Soulliard, Chief Marketing Officer, Support.com We’d like to give it up for the involved, hands-on dads at Support.com, who not only work hard but also understand that family comes first. Dads have had a challenging year, just like ...
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Support.com Launches On-Demand Fintech & Cryptocurrency Customer Support, Accepts Bitcoin as Payment

New services address the exponential growth and interest in crypto and harness fintech & crypto experts across the globe to provide knowledgeable, always-on support. SUNNYVALE, CA / ACCESSWIRE / June 3, 2021 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer ...
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Support.com Reports First Quarter 2021 Financial Results; Updates on Merger Transaction Process

Los Angeles, CA – May 13, 2021 – Support.com, Inc. (NASDAQ: SPRT), a leader in customer and technical support solutions delivered by home-based employees, today reported unaudited financial results for its first quarter ended March 31, 2021. As previously announced ...
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A Mother’s Day Message from Support.Com

By Lance Rosenzweig, CEO, Support.com This Mother’s Day, I want to take some time to celebrate and thank all of the moms who work at Support.com. They are leaders inside the company and out, providing expertise and care to both ...
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How Green is the WFH Revolution

By Lance Rosenzweig, CEO, Support.com When the COVID-19 pandemic ends, not all workers will return to brick and mortar offices. According to research from McKinsey, the number of executives who believe that at least a tenth of their workforce could ...
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Homesourcing Delivers a Better Way to Recruit and Staff for BPO Success

By: Christine Kowalczyk, Chief Operating Officer, Support.com While a BPO’s success in delivering customer care depends on a multitude of factors, reliable recruitment and employee retention play key roles in driving exceptional performance. Over time, the BPO industry has worked ...
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Support.com Reports Fourth Quarter and 2020 Financial Results

Los Angeles, CA – March 30, 2020 – Support.com, Inc. (NASDAQ: SPRT), a leader in customer and technical support solutions delivered by home-based employees, today reported unaudited financial results for its fourth quarter and year ended December 31, 2020. Financial ...
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Bitcoin Miner Greenidge Generation Holdings Inc. and Support.com, Inc. (Nasdaq: SPRT) Announce Merger Agreement

March 22, 2021 Support.com, Inc. (Nasdaq:SPRT) Greenidge Generation Holdings Inc. (“Greenidge”) expects to be the first publicly traded bitcoin mining company with a wholly-owned power plant Greenidge expects to achieve calendar year 2021 EBITDA in excess of $50 million and ...
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Fostering Trust in BPOs through Robustly Designed Security

By: Kevin Ruthen, Chief Technology Officer, Support.com In 2021, companies looking to strengthen their security postures are sure to take a hard look at their third-party vendors and BPOs. The sudden shift to home-based and hybrid work in 2020 sent ...
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For Customer Care, Homesourcing™ Beats Hybrid

By: Lance Rosenzweig COVID Rapidly Shifts Customer Care Requirements as Demand Increases The coronavirus epidemic has cut a capricious swath through the global economy. Some job sectors, like hotels, live entertainment, and amusement and recreation, have been devastated and may ...
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Preparing for the Holiday Surge – Why homesourcing elevates the customer support experience

Unprecedented customer support traffic brings opportunity for businesses to win loyalty By: Lance Rosenzweig, President & CEO, Support.com Holiday shopping is already upon us, and it is certainly looking very different from last year. Financial analysis site, Stock Apps says ...
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Support.com Reports Third Quarter 2020 Financial Results

Support.com Reports Third Quarter 2020 Financial Results. SUNNYVALE, CA / ACCESSWIRE / November 5, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today reported unaudited financial results for its third quarter ...
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Introducing: Experts

We’re kicking off our Customer Service Week with a major name drop. But it’s not what you think. As we looked across our network of home-based employees, we realized that there is something special about the high-quality support our frontline ...
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Support.com Expands Executive Team, Welcomes New Chief Information Officer and Chief Legal Officer

Accomplished BPO executives join leader in homesourced customer support solutions to help drive global growth initiatives. SUNNYVALE, CA / ACCESSWIRE / October 14, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, ...
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Support.com to Present at MicroCap Rodeo Best Ideas Bowl on October 13, 2020

SUNNYVALE, CA / ACCESSWIRE / October 13, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced that management will present at the MicroCap Rodeo Best Ideas Bowl, which is being ...
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Support.com Announces Caroline Rook as New Chief Financial Officer

SUNNYVALE, CA / ACCESSWIRE / October 13, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announces that Caroline Rook has joined the executive management team as its Chief Financial Officer ...
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Support.com to Participate at Lake Street’s 4th Annual Best Ideas Growth (BIG4) Conference on September 17, 2020

SUNNYVALE, CA / ACCESSWIRE / September 14, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced that management will be attending the upcoming Lake Street Capital Markets 4th Annual Best ...
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Support.com Expands Executive Team and Welcomes New Chief Sales Officer and Chief Operating Officer

Accomplished veterans from the BPO industry join leader in homesourced customer support solutions to drive global growth SUNNYDALE, CA / ACCESSWIRE / September 10, 2020 Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, ...
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