News. Topics. Trends.

Homesourcing Delivers a Better Way to Recruit and Staff for BPO Success

By: Christine Kowalczyk, Chief Operating Officer, Support.com While a BPO’s success in delivering customer care depends on a multitude of factors, reliable recruitment and employee retention play key roles in driving exceptional performance. Over time, the BPO industry has worked ...
Read More

Support.com Reports Fourth Quarter and 2020 Financial Results

Los Angeles, CA – March 30, 2020 – Support.com, Inc. (NASDAQ: SPRT), a leader in customer and technical support solutions delivered by home-based employees, today reported unaudited financial results for its fourth quarter and year ended December 31, 2020. Financial ...
Read More

Bitcoin Miner Greenidge Generation Holdings Inc. and Support.com, Inc. (Nasdaq: SPRT) Announce Merger Agreement

March 22, 2021 Support.com, Inc. (Nasdaq:SPRT) Greenidge Generation Holdings Inc. (“Greenidge”) expects to be the first publicly traded bitcoin mining company with a wholly-owned power plant Greenidge expects to achieve calendar year 2021 EBITDA in excess of $50 million and ...
Read More

Fostering Trust in BPOs through Robustly Designed Security

By: Kevin Ruthen, Chief Technology Officer, Support.com In 2021, companies looking to strengthen their security postures are sure to take a hard look at their third-party vendors and BPOs. The sudden shift to home-based and hybrid work in 2020 sent ...
Read More

For Customer Care, Homesourcing™ Beats Hybrid

By: Lance Rosenzweig COVID Rapidly Shifts Customer Care Requirements as Demand Increases The coronavirus epidemic has cut a capricious swath through the global economy. Some job sectors, like hotels, live entertainment, and amusement and recreation, have been devastated and may ...
Read More

Preparing for the Holiday Surge – Why homesourcing elevates the customer support experience

Unprecedented customer support traffic brings opportunity for businesses to win loyalty By: Lance Rosenzweig, President & CEO, Support.com Holiday shopping is already upon us, and it is certainly looking very different from last year. Financial analysis site, Stock Apps says ...
Read More

Support.com Reports Third Quarter 2020 Financial Results

Support.com Reports Third Quarter 2020 Financial Results. SUNNYVALE, CA / ACCESSWIRE / November 5, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today reported unaudited financial results for its third quarter ...
Read More

Introducing: Experts

We’re kicking off our Customer Service Week with a major name drop. But it’s not what you think. As we looked across our network of home-based employees, we realized that there is something special about the high-quality support our frontline ...
Read More

Support.com Expands Executive Team, Welcomes New Chief Information Officer and Chief Legal Officer

Accomplished BPO executives join leader in homesourced customer support solutions to help drive global growth initiatives. SUNNYVALE, CA / ACCESSWIRE / October 14, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, ...
Read More

Support.com to Present at MicroCap Rodeo Best Ideas Bowl on October 13, 2020

SUNNYVALE, CA / ACCESSWIRE / October 13, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced that management will present at the MicroCap Rodeo Best Ideas Bowl, which is being ...
Read More

Support.com Announces Caroline Rook as New Chief Financial Officer

SUNNYVALE, CA / ACCESSWIRE / October 13, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announces that Caroline Rook has joined the executive management team as its Chief Financial Officer ...
Read More

Support.com to Participate at Lake Street’s 4th Annual Best Ideas Growth (BIG4) Conference on September 17, 2020

SUNNYVALE, CA / ACCESSWIRE / September 14, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announced that management will be attending the upcoming Lake Street Capital Markets 4th Annual Best ...
Read More

Support.com Expands Executive Team and Welcomes New Chief Sales Officer and Chief Operating Officer

Accomplished veterans from the BPO industry join leader in homesourced customer support solutions to drive global growth SUNNYDALE, CA / ACCESSWIRE / September 10, 2020 Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, ...
Read More

SUPERAntiSpyware Announces Major Upgrade to Professional Edition Anti-Malware Software

New Pro X edition features malware detection engine fueled by machine-learning AI SUNNYVALE, CA / ACCESSWIRE / August 25, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in customer and technical support solutions delivered by home-based employees, today announces the availability ...
Read More

Support.com Announces New Employment Inducement Grants to New President and CEO

SUNNYDALE, CA / ACCESSWIRE / August 13, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in technical support solutions for businesses and consumers, announced today that the Compensation Committee of its Board of Directors approved the grant of stock options to ...
Read More

Support.com Announces CEO Transition

SUNNYVALE, CA / ACCESSWIRE / August 10, 2020 / Support.com, Inc. (NASDAQ:SPRT), a leader in technical support solutions for businesses and consumers, announced today that its Board of Directors has elected Lance Rosenzweig to succeed Rick Bloom as President and ...
Read More

Support.com Reports Second Quarter 2020 Financial Results

SUNNYVALE, CA / ACCESSWIRE / August 6, 2020 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in virtual call center services and direct-to-consumer technical support solutions, today reported unaudited financial results for its second quarter ended June 30, 2020. Q2 2020 ...
Read More

Be Ready for Back-to-School Season—Whether It’s Hybrid or 100% Online: Get 50% Off Unlimited Tech Support

This year’s back-to-school season is full of uncertainties: Will kids have to go back into school buildings this fall? Will distancing learning prevail? Or will schools, parents, and kids attempt to tackle hybrid learning, where both remote and in-class teaching ...
Read More

Support.com Offers Half-Off Unlimited Tech Support for Educators and Students

Sunnyvale, CA, August 4, 2020, 9:00 AM ET — Support.com, Inc. (NASDAQ: SPRT), a leader in technical support solutions for businesses and consumers, announces a 50 percent discount on the annual plan of its unlimited, remote tech support service, TechSolutions ...
Read More

The Virtual Call Center is Here to Stay: Navigating the Transition for Customer Support Continuity

When widespread shelter-in-place orders were put in place and non-essential businesses closed, brick-and-mortar call centers were forced to quickly figure out what to do to keep employees safe and operations running – all while customer service demands in many industries ...
Read More