News. Topics. Trends.

Staying Productive During the Coronavirus Outbreak: 6 Ways to Help Your Employees Work from Home Effectively and Efficiently

Recent concerns about COVID-19 (coronavirus) are spurring more companies to implement widespread work-from-home (WFH) policies. With over 20 years of experience managing an almost fully remote workforce and providing remote IT support to customers, we share a few tips to ...
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Support.com Announces New Tech Support Offering for Small Businesses

New solution provides small business owners and employees with a trusted, effective, and affordable technical support service Sunnyvale, CA — February 18, 2020 - 8:45 a.m. ET -- Support.com, Inc. (NASDAQ: SPRT), the full-spectrum leader in technical support solutions for ...
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Tech Support: Helping Boomers Navigate the Connected World

The image of Millennials glued to their smartphones, tablets, and other connected devices is a stereotype we’re all too willing to accept, but it’s a misconception to think that this kind of infatuation with connected devices isn’t similarly true of ...
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TechSolutions: Tech Support that Works on your Time

We often wish that we had all the time in the world, but let’s face it: life is busy. Between juggling work schedules, rushing children to extracurriculars, remembering a dentist appointment last minute, and every surprise in between, your time ...
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Support.com Agent Profile: David Shetter

Solving tech problems around the U.S. with a work-from-home position at Support.com In our “Meet the Support.com Agents” series, we sit down with Support.com Agents to hear their stories and experiences and to learn how they came to join the ...
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What People Are Saying About TechSolutions by Support.com

Users Weigh In: TechSolutions by Support.com Makes Using All of The Tech in Your Home Easier and Frustration-Free We recently announced TechSolutions by Support.com — a service that offers consumers one place to turn to for help in solving tech ...
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Support.com Launches TechSolutions, On-Demand Tech Support for Any Device, Any Issue, Any Time

New offering introduces unlimited tech support gifting in time for the holiday season; Gives consumers a single destination for tech support for all connected devices with both free DIY self- support tools and access to live agents. SUNNYVALE, CA / ...
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The Best Gift You’ll Give All Year

This Holiday Season Give the Gift of Unlimited Tech Support with TechSolutions by Support.com The holiday season is in full swing and even if you’ve tackled most of the gifts on your list on Black Friday or Cyber Monday, you ...
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Support.com Announces a Special Distribution of $1.00 Per Share

SUNNYVALE, CA / ACCESSWIRE / December 6, 2019 / Support.com, Inc. (NASDAQ:SPRT) today announced that its board of directors has authorized and declared a special cash dividend of $1.00 on each outstanding share of common stock. The record date for ...
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How Support.com honors our veterans with flexible work

In the United States, more than 200,000 veterans transitionVets face many challenges when they return home, finding a job shouldn't be one of them – The Hill, June 2018 from military to civilian life every year. Making the shift can ...
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Support.com to Explore Capital Allocation Alternatives

SUNNYVALE, CA / ACCESSWIRE / November 8, 2019 / Support.com, Inc. (NASDAQ:SPRT) today announced that its Board of Directors has initiated a review of capital allocation alternatives to maximize shareholder value, including a potential return of capital to shareholders through ...
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Support.com Reports Third Quarter 2019 Financial Results

SUNNYVALE, CA / ACCESSWIRE / November 8, 2019 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited GAAP financial results for its third quarter ended September 30, 2019. Q3 2019 ...
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Support.com Agent Profile: Devona Shuford

Finding Serenity and Security with a Remote Position at Support.com In our “Meet the Support.com Agents” series, we sit down with Support.com Agents to hear their stories and experiences and to learn how they came to join the Support.com team ...
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Support.com Agent Profile: Richard Webster

In memory of Richard Webster, father, husband, and honored member of the Support.com team for over a decade. Working from Home with Support.com: A Dynamic, Challenging Job That Fits Right in Your Comfort Zone In our “Meet the Support.com Agents” ...
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Why You Need A Technical Support Plan and How to Choose One

If you’re like most people, your connected technical life is getting more and more complicated by the day. The average person has at least 10 connected devices in their home, from Macs and PCs to smart phones to voice assistants ...
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Support.com Introduces TechSolutions, a Better Tech Support Experience from Start to Finish

Technology is wonderful but can also be complicated. On average, consumers have more than 101Consumers own more than 10 connected devices – Parks Associates, March 2019 report connected devices in their home across multiple brands and platforms. With so many ...
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Tech Support Challenges for Small Businesses and Tips on How to Manage Them

Running a small business is a juggling act, especially when it comes to managing and understanding new technology needs, and how they fit into a business owner’s daily operations and budget. Now more than ever, small businesses must keep up ...
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3 Critical Tips for Improving Customer Tech Support

Grrrrrr!!! That’s how customers feel when they can’t get online, can’t figure out how to connect their devices, and can’t do what they need to do...right now. So, they call their Managed Service Provider (MSP) to solve their technical issues, ...
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Why the Human Touch Matters in Customer Service

“Hi! How can we help you today?” As an internet user, many times, you’ve probably seen an automated chat bot appear on the bottom corner of your screen when you’ve opened a website. To build more efficiency into our daily ...
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5 Ways to Help Tech Customers Succeed at Self-Serve Support

Helping customers resolve technology issues is no easy task. By 2030, there will be 125 billion connected devices, or about 15 connected devices per person1By 2030, Each Person Will Own 15 Connected Devices — Here's What That Means for Your ...
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