News. Topics. Trends.

Support.com and InstallerNet Announce Partnership

Support.com and InstallerNet Partner to Bring Integrated Customer Support Solutions to Manufacturers and Service Providers Partnership leverages complementary offerings across both companies to resolve customer service, installation and technical challenges created by 7 billion connected devices. Sunnyvale, CA — September ...
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Support.com Adopts Tax Benefits Preservation Plan to Protect Tax Assets

SUNNYVALE, CA / ACCESSWIRE / August 21, 2019 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today announced that its Board of Directors has approved the adoption of a tax benefits preservation ...
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Support.com Reports Second Quarter 2019 Financial Results

SUNNYVALE, CA / ACCESSWIRE / August 14, 2019 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited GAAP financial results for its second quarter ended June 30, 2019. Q2 2019 ...
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Support.com announces Kevin Ruthen as Chief Technology Officer

SUNNYVALE, CA / ACCESSWIRE / June 17, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced today the appointment of Kevin Ruthen as its new Chief Technology Officer (CTO). Ruthen will be responsible for spearheading innovation and growth strategies for internal, enterprise-customer, ...
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Support.com to Present at 23rd-Annual CONNECTIONS: The Premier Connected Home Conference

SUNNYVALE, CA / ACCESSWIRE / May 15, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced today that Renee Soulliard, Support.com's Chief Marketing Officer, will participate as a speaker at Parks Associates 23rd annual CONNECTIONS: The Premier Connected Home Conference, held May ...
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Support.com Reports First Quarter 2019 Financial Results

Sunnyvale, CA – May 13, 2019 — Support.com, Inc. (NASDAQ: SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited financial results for its first quarter ended March 31, 2019. Q1 2019 Financial Summary ...
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Support.com’s Stipulated Order Approved

SUNNYVALE, CA / ACCESSWIRE / April 3, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced that the District Court for the Southern District of Florida has approved a settlement the Company proposed with the Federal Trade Commissions (FTC) and publicly disclosed ...
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Support.com Reports Fourth Quarter and 2018 Financial Results

SUNNYVALE, CA / ACCESSWIRE / March 7, 2019 / Support.com, Inc. (NASDAQ: SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited financial results for its fourth quarter and year ended December 31, 2018 ...
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Five critical criteria to evaluate when
building effective Self-Service for Tech Products

Providing customers with self-support is no longer optional, it is a “must-have” for product support. If you sell or support technical products that are part of a connected eco-system, delivering effective self-support that delivers customer satisfaction is hard to do ...
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Sionyx and Support.com Launch Innovative Support Experience

SUNNYVALE, CA / ACCESSWIRE / January 3, 2019 / SiOnyx™ (Beverly, MA), a leader in low light imaging, today announced a partnership with Support.com, Inc. (Sunnyvale, CA), an established market leader in technical support solutions, to deliver support for customers ...
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Support.com Reports Third Quarter 2018 Financial Results

Sunnyvale, CA – November 7, 2018 – Support.com, Inc. (NASDAQ: SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited financial results for its third quarter ended September 30, 2018. In addition, Support.com announced ...
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Support.com Reports Second Quarter 2018 Financial Results

Sunnyvale, CA – August 8, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software, today reported unaudited financial results for its ...
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Support.com Reports First Quarter 2018 Financial Results

Sunnyvale, CA – May 8, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software, today reported unaudited financial results for its first quarter ...
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Support.com Reports Fourth Quarter and 2017 Financial Results

Sunnyvale, CA – March 22, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software, today reported unaudited financial results for its ...
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Support.com Reminds Investors of Its Net Operating Loss Carryforwards and Tax Benefits Preservation Plan

Sunnyvale, CA – January 18, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software, today reminded its current and potential shareholders ...
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Questioning Frequently Asked Questions

It’s time to question the usefulness of Frequently Asked Questions. Here’s my problem with FAQs. Most of the time, they were written by people in the Marketing or Product department but reside under the Support or Help section of your ...
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A Foundation for Dynamic Support

It’s been said that the only thing that is constant is change. This is especially true when supporting customers in the new world of interconnected devices. Solutions that work at this moment can change in the next as interoperability issues, ...
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Contact Us

Just seeing those words causes angst whether you are a consumer seeking help or the director of support within an organization charged with providing that help. Slip on the consumer shoes: by the time you are looking for the contact ...
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Automating the Last Frontier of Customer Tech Support

As each of us can personally attest, customer relationships can be built or broken during support calls. A company needs to use the best hiring and training techniques, then augment them with the best support software, if it wants to ...
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Pit Bulls and Field Support

In an earlier blog post, I discussed needing a technician in my home to solve a problem and the impact this has on your margins. However, the level of customer effort involved in having a technician in the home can ...
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