News. Topics. Trends.

How Support.com honors our veterans with flexible work

In the United States, more than 200,000 veterans transitionVets face many challenges when they return home, finding a job shouldn't be one of them – The Hill, June 2018 from military to civilian life every year. Making the shift can ...
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Support.com to Explore Capital Allocation Alternatives

SUNNYVALE, CA / ACCESSWIRE / November 8, 2019 / Support.com, Inc. (NASDAQ:SPRT) today announced that its Board of Directors has initiated a review of capital allocation alternatives to maximize shareholder value, including a potential return of capital to shareholders through ...
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Support.com Reports Third Quarter 2019 Financial Results

SUNNYVALE, CA / ACCESSWIRE / November 8, 2019 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited GAAP financial results for its third quarter ended September 30, 2019. Q3 2019 ...
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Support.com Agent Profile: Devona Shuford

Finding Serenity and Security with a Remote Position at Support.com In our “Meet the Support.com Agents” series, we sit down with Support.com Agents to hear their stories and experiences and to learn how they came to join the Support.com team ...
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Support.com Agent Profile: Richard Webster

In memory of Richard Webster, father, husband, and honored member of the Support.com team for over a decade. Working from Home with Support.com: A Dynamic, Challenging Job That Fits Right in Your Comfort Zone In our “Meet the Support.com Agents” ...
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Why You Need A Technical Support Plan and How to Choose One

If you’re like most people, your connected technical life is getting more and more complicated by the day. The average person has at least 10 connected devices in their home, from Macs and PCs to smart phones to voice assistants ...
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Support.com Introduces TechSolutions, a Better Tech Support Experience from Start to Finish

Technology is wonderful but can also be complicated. On average, consumers have more than 101Consumers own more than 10 connected devices – Parks Associates, March 2019 report connected devices in their home across multiple brands and platforms. With so many ...
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Tech Support Challenges for Small Businesses and Tips on How to Manage Them

Running a small business is a juggling act, especially when it comes to managing and understanding new technology needs, and how they fit into a business owner’s daily operations and budget. Now more than ever, small businesses must keep up ...
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3 Critical Tips for Improving Customer Tech Support

Grrrrrr!!! That’s how customers feel when they can’t get online, can’t figure out how to connect their devices, and can’t do what they need to do...right now. So, they call their Managed Service Provider (MSP) to solve their technical issues, ...
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Why the Human Touch Matters in Customer Service

“Hi! How can we help you today?” As an internet user, many times, you’ve probably seen an automated chat bot appear on the bottom corner of your screen when you’ve opened a website. To build more efficiency into our daily ...
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5 Ways to Help Tech Customers Succeed at Self-Serve Support

Helping customers resolve technology issues is no easy task. By 2030, there will be 125 billion connected devices, or about 15 connected devices per person1By 2030, Each Person Will Own 15 Connected Devices — Here's What That Means for Your ...
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Support.com and InstallerNet Announce Partnership

Support.com and InstallerNet Partner to Bring Integrated Customer Support Solutions to Manufacturers and Service Providers Partnership leverages complementary offerings across both companies to resolve customer service, installation and technical challenges created by 7 billion connected devices. Sunnyvale, CA — September ...
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Support.com Adopts Tax Benefits Preservation Plan to Protect Tax Assets

SUNNYVALE, CA / ACCESSWIRE / August 21, 2019 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today announced that its Board of Directors has approved the adoption of a tax benefits preservation ...
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Support.com Reports Second Quarter 2019 Financial Results

SUNNYVALE, CA / ACCESSWIRE / August 14, 2019 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited GAAP financial results for its second quarter ended June 30, 2019. Q2 2019 ...
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Support.com announces Kevin Ruthen as Chief Technology Officer

SUNNYVALE, CA / ACCESSWIRE / June 17, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced today the appointment of Kevin Ruthen as its new Chief Technology Officer (CTO). Ruthen will be responsible for spearheading innovation and growth strategies for internal, enterprise-customer, ...
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Support.com to Present at 23rd-Annual CONNECTIONS: The Premier Connected Home Conference

SUNNYVALE, CA / ACCESSWIRE / May 15, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced today that Renee Soulliard, Support.com's Chief Marketing Officer, will participate as a speaker at Parks Associates 23rd annual CONNECTIONS: The Premier Connected Home Conference, held May ...
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Support.com Reports First Quarter 2019 Financial Results

Sunnyvale, CA – May 13, 2019 — Support.com, Inc. (NASDAQ: SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited financial results for its first quarter ended March 31, 2019. Q1 2019 Financial Summary ...
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Support.com’s Stipulated Order Approved

SUNNYVALE, CA / ACCESSWIRE / April 3, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced that the District Court for the Southern District of Florida has approved a settlement the Company proposed with the Federal Trade Commissions (FTC) and publicly disclosed ...
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Support.com Reports Fourth Quarter and 2018 Financial Results

SUNNYVALE, CA / ACCESSWIRE / March 7, 2019 / Support.com, Inc. (NASDAQ: SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions, today reported unaudited financial results for its fourth quarter and year ended December 31, 2018 ...
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Five critical criteria to evaluate when
building effective Self-Service for Tech Products

Providing customers with self-support is no longer optional, it is a “must-have” for product support. If you sell or support technical products that are part of a connected eco-system, delivering effective self-support that delivers customer satisfaction is hard to do ...
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