News. Topics. Trends.

Support.com’s Stipulated Order Approved
SUNNYVALE, CA / ACCESSWIRE / April 3, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced that the District Court for the...

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Support.com Reports Fourth Quarter and 2018 Financial Results
SUNNYVALE, CA / ACCESSWIRE / March 7, 2019 / Support.com, Inc. (NASDAQ: SPRT), a full-spectrum leader in outsourced call center...

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Five critical criteria to evaluate when building effective Self-Service for Tech Products
Providing customers with self-support is no longer optional, it is a “must-have” for product support. If you sell or support...

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Sionyx and Support.com Launch Innovative Support Experience
SUNNYVALE, CA / ACCESSWIRE / January 3, 2019 / SiOnyx™ (Beverly, MA), a leader in low light imaging, today announced...

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Support.com Reports Third Quarter 2018 Financial Results
Sunnyvale, CA – November 7, 2018 – Support.com, Inc. (NASDAQ: SPRT), a full-spectrum leader in outsourced call center and direct-to-consumer...

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Support.com Reports Second Quarter 2018 Financial Results
Sunnyvale, CA – August 8, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support...

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Support.com Reports First Quarter 2018 Financial Results
Sunnyvale, CA – May 8, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support center services,...

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Support.com Reports Fourth Quarter and 2017 Financial Results
Sunnyvale, CA – March 22, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support...

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Support.com Reminds Investors of Its Net Operating Loss Carryforwards and Tax Benefits Preservation Plan
Sunnyvale, CA – January 18, 2018 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support...

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Questioning Frequently Asked Questions
It’s time to question the usefulness of Frequently Asked Questions. Here’s my problem with FAQs. Most of the time, they

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A Foundation for Dynamic Support
It’s been said that the only thing that is constant is change. This is especially true when supporting customers in

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Contact Us
Just seeing those words causes angst whether you are a consumer seeking help or the director of support within an

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Automating the Last Frontier of Customer Tech Support
Support Interaction Optimization is the natural last step in using automation to increase the efficiency and effectiveness of the contact

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Pit Bulls and Field Support
In an earlier blog post, I discussed needing a technician in my home to solve a problem and the impact...

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Support.com Reports Third Quarter 2017 Financial Results
Sunnyvale, CA – November 9, 2017 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support...

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Playing the Blame Game
I love technology. My friends are not the least bit surprised when they walk in my house and the lights...

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Win Funding For Your Customer Service Project
Free Research Report from Forrester In the age of the customer, customer service must be a cornerstone of a company’s...

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Drive Revenue, Please Customers By Connecting Customer Journeys
Free Research Report from Forrester In the old fairy tale of Hansel and Gretel, the protagonists used bread crumbs to...

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Your Truck Rolled Over My Margin
An on-site visit is an instant hit to your margins. A second technician visit may even put you in the...

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“Language” is the problem when a new technology hits the mainstream
“Language Alignment” – If you’ve been working in the support world for any length of time, you already know what...

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It’s not a sale until the customer decides to keep it
Success can actually drive return rates higher for companies that are not prepared to support new purchases. Generally speaking, marketing...

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The People’s Republic of Tritanopia
If the agent had a way to securely receive an image sent from the customer’s cell phone, the problem would...

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It’s Time to Open Your Eyes
From the ancient stories of Perseus and the Graeae to the modern CIA’s Stargate Project, humans have longed for the...

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Free Forrester Research Report: Transform The Contact Center For Customer Service Excellence
This is the last of our free research reports by Forrester. The link won’t last forever so be sure to...

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Free Forrester Research Report: 2017 Customer Service Trends
Support.com is happy to supply this free research report by Forrester. The link won’t last forever so be sure to...

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