News. Topics. Trends.

Visual Engagement Drives Relationships And Revenue For Customer Service
Download this free Forrester Research Report Support.com is happy to supply this free research report by Forrester. The link won’t...

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Support.com Reports Second Quarter 2017 Financial Results
Sunnyvale, CA – August 9, 2017 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support...

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Support.com Reports First Quarter 2017 Financial Results
Redwood City, Calif. – May 15, 2017 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support center...

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Support.com Reports Fourth Quarter and 2016 Financial Results
• Previously announced cost reduction plan complete; renewed focus on fiscal discipline • Acquired third Support.com Cloud enterprise customer •...

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Support.com, Inc. Announces 1-for-3 Reverse Stock Split; Will Begin Trading on Reverse Split Basis on NASDAQ on January 20, 2017
Redwood City, Calif. – January 13, 2017 – Support.com, Inc. (NASDAQ: SPRT), makers of Support.com® Cloud software for Support Interaction...

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Personalized Customer Support: A Look Inside Intelligent Data Synchronization
During a customer support call, don’t make your customers tell your agents information that you should already know. It seems...

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CES 2017 – Spotlight on the Future of Tech Support
Every year in January, Las Vegas plays host to one of the largest trade events in the world — the...

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Support.com Reports Third Quarter 2016 Financial Results
Redwood City, Calif. – November 3, 2016 – Support.com, Inc. (NASDAQ: SPRT), makers of Support.com® Cloud software for Support Interaction Optimization, and...

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Support.com Names Rick Bloom Interim President and CEO
Redwood City, Calif. – October 31, 2016 – Support.com, Inc. (NASDAQ: SPRT) today announced that its Board of Directors has appointed Rick Bloom,...

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Support.com Sets Date to Announce Third Quarter 2016 Results
Redwood City, Calif. – October 28, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software for Support Interaction Optimization and a leading...

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Future of Tech Support Survey Reveals Early Consumer Sentiment on Artificial Intelligence in Service and Support
Consumers Are Becoming More Cognizant and Comfortable Interacting with Automated Customer Service Apps and Chatbots, According to New Support.com Survey...

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TMC names Support.com a 2016 Communications Solutions Products of the Year Award Winner
Support.com® Cloud SeeSupport Recognized for Exceptional Innovation Redwood City, Calif. – August 23, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of...

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Support.com Announces Listing Transfer to NASDAQ Capital Market
Redwood City, Calif. – August 17, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software for Support Interaction Optimization,...

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Support.com Announces Integration with Zendesk to Enhance Customer Support Experiences
Redwood City, Calif. – August 9, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software for Support Interaction Optimization,...

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Support.com Reports Second Quarter 2016 Financial Results
Redwood City, Calif. – July 27, 2016 – Support.com, Inc. (NASDAQ: SPRT), makers of Support.com® Cloud software for Support Interaction Optimization, and...

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Support.com® Cloud Agent Support Adopted by Upclick to Maximize Quality of Customer Experience and Increase Revenue from Premium Support Services
Redwood City, Calif. – July 14, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software for Support Interaction Optimization,...

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Support.com Sets Date to Announce Second Quarter 2016 Results
Redwood City, Calif. – July 7, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software (formerly “Nexus®”) for Support Interaction Optimization and...

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Support.com Announces Preliminary Results of 2016 Annual Meeting Of Stockholders
Five New Directors Elected to the Support.com Board Redwood City, Calif. – June 24, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers...

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Support.com Reminds Stockholders to Vote the WHITE Proxy Card Today FOR ALL Four of the Board’s Nominees
Urges Stockholders Not to Surrender Control of the Support.com Board to the VIEX Group Redwood City, Calif. – June 22,...

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Support.com Issues Letter to Stockholders
Letter Highlights the Superior Qualifications of Support.com’s Four Board Nominees and the VIEX Group’s Continuing Failure to Provide an Alternative Viable...

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Two Leading Proxy Advisory Services Concur in Not Recommending a Change in Control at Support.com
ISS and Glass Lewis Both Cite VIEX’s Failure to Provide a Strategic Plan for Increasing Stockholder Value Support.com Urges Stockholders...

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New Survey Reveals Impact of Customer Effort on Revenue and Loyalty for Technology Brands
Personalized and proactive customer support can reduce customer effort, leading to increased customer lifetime value Redwood City, Calif. – June...

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Support.com to Present at the 6th Annual LD Micro Invitational
Redwood City, Calif. – June 3, 2016 – Support.com, Inc. (NASDAQ: SPRT), makers of award-winning Support.com® Cloud software (formerly “Nexus®”)...

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Support.com Named a Top 50 Contact Center Outsourcer by CUSTOMER Magazine
Redwood City, Calif. – June 2, 2016 — Support.com, Inc. (NASDAQ: SPRT), makers of award-winning Support.com® Cloud software (formerly “Nexus®”)...

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Support.com Sends Letter to Stockholders – Part 2
Letter Highlights the Recently Refreshed and Diverse Board of Highly-Qualified, Very Experienced and Engaged Directors that is Overseeing the Development,...

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