News. Topics. Trends.
Questioning Frequently Asked Questions
It’s time to question the usefulness of Frequently Asked Questions. Here’s my problem with FAQs. Most of the time, they
A Foundation for Dynamic Support
It’s been said that the only thing that is constant is change. This is especially true when supporting customers in
Just seeing those words causes angst whether you are a consumer seeking help or the director of support within an
Automating the Last Frontier of Customer Tech Support
Support Interaction Optimization is the natural last step in using automation to increase the efficiency and effectiveness of the contact
Pit Bulls and Field Support
In an earlier blog post, I discussed needing a technician in my home to solve a problem and the impact...
Support.com Reports Third Quarter 2017 Financial Results
Sunnyvale, CA – November 9, 2017 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of tech support and turnkey support...
Playing the Blame Game
I love technology. My friends are not the least bit surprised when they walk in my house and the lights...
Win Funding For Your Customer Service Project
Free Research Report from Forrester In the age of the customer, customer service must be a cornerstone of a company’s...
Drive Revenue, Please Customers By Connecting Customer Journeys
Free Research Report from Forrester In the old fairy tale of Hansel and Gretel, the protagonists used bread crumbs to...