Virtual Call Center Services with U.S.-based Agents
Support.com is a full-spectrum leader in outsourced virtual call center and remote tech support services. With over 20 years of experience, thousands of U.S.-based agents, insight-driven tools, and an extensive range of services to choose from, we’ve got you covered.
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Partner with us to enhance your customer support.
Whether you’re looking to augment your existing customer support team, reduce costs, improve customer loyalty, or grow revenue, our turnkey programs get you there fast. Our outsourced virtual call center services include presale and post-sale customer and tech support or we can customize a solution for your business’ customer support or product needs.
Add expert U.S.-based agents with confidence.
We hire only the most technically astute and customer focused agents or re-badge your existing support team and make them virtual. We then equip them with our integrated tools and experience-tested content library. We’re ready-to-go with guidance for over 10,000 devices and general customer support problems, and we’ll work with you to build and refine new content that’s a perfect fit for your business.
Expand your internal Help Desk capacity.
Our remote, U.S.-based tech support agents can serve as an extension of your business’ internal IT team. This expands your ability to support employees’ IT requests and creates bandwidth for your internal IT team to focus on broader infrastructure needs.
Power your business with our Cloud & Workbench Software.
Businesses can license our own cloud-based technical support software tools and agent management “Workbench” that integrate with each other — and your important systems. Agents can see the whole picture and solve problems without tedious, repetitive questions. Managers can monitor and track agent productivity in a virtual, remote environment. Our rich analytics and smart methodology let us understand the complete customer experience too, so we can drive ongoing call center services innovation and deliver exceptional business outcomes.
Transform self-service and lighten the load.
Our unique approach to self-service reduces live agent interactions — because we’re better at helping customers help themselves. Only Support.com offers Guided Paths®, which works with our content library to deliver dynamic, step-by-step guidance from your website or mobile app. Your customers get the best answers faster. And they can easily escalate to a live agent too — without repeating a single step.
Solve problems faster with mobile.
Your customers can use their mobile devices to solve tech support problems themselves or work more effectively with live agents. We make it possible to build self-service, live chat, and phone connections right into your company’s mobile app. And, when customers connect with an agent, they can use their smartphone or tablet camera to share real-time video or photos to help with problem resolution. And you’ll reduce your returns, replacements, and truck-rolls.