Enterprise Customer Support Solutions with Home-based Agents

Support.com is a global leader in enterprise customer and technical support solutions. With over 20 years of experience, Support.com has built a secure, robust proprietary platform and tools and a network of home-based agents around the world.

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We’re proud to partner with customer-obsessed organizations across various industries, including,

but not limited to:

Established homesourcing presence in the U.S., Canada, and core offshore (Philippines & India)
and nearshore markets

888-883-6020

Or send us an email at: sales@support.com

Partner with us to improve customer satisfaction.

Whether you’re looking to augment your existing customer support team, improve customer loyalty, or grow revenue, Support.com’s turnkey programs get you there fast. Support.com’s omnichannel, enterprise customer and technical support services include presale and post-sale customer and technical support or we can customize a solution for your business’ customer support or product needs.

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Add expert, home-based agents with confidence.

We hire only the most technically astute, customer-focused, home-based agents or empower your existing support team and make them home-based. We then equip them with Support.com’s omnichannel suite of robust, secure, integrated tools and experience-tested content library. We’re ready-to-go with guidance for over 10,000 devices and general customer support problems, and we’ll work with you to build and refine new content that’s a perfect fit for your business.

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Power your business with secure cloud-based agent tools.

Businesses can license Support.com’s proprietary, robust and secure cloud-based customer and technical support software tools that integrate with each other — and your important systems. Agents can see the whole picture and solve problems without tedious, repetitive questions. Support.com’s rich analytics and smart methodology let us understand the complete customer experience too, so we can drive ongoing customer support innovation and deliver exceptional business outcomes.

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Expand your internal Help Desk capacity – 24/7.

Support.com’s remote, home-based tech support agents can serve as an extension of your business’ internal IT team. This expands your ability to support employees’ IT requests and creates bandwidth for your internal IT team to focus on broader infrastructure needs.

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Integrate smart, self-service to lighten the load.

Support.com’s unique approach to self-service reduces live agent interactions — because we’re better at helping customers help themselves. Only Support.com offers Guided Paths®, which works with your content library to deliver dynamic, step-by-step guidance from your website or mobile app. Your customers get the best answers faster. And they can easily escalate to a live agent too — without repeating a single step.

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Solve problems faster with mobile.

Your customers can use their mobile devices to solve support problems themselves or work more effectively with live, home-based agents. We make it possible to build omnichannel self-service, live chat, and phone connections right into your company’s mobile app. And, when customers connect with an agent, they can use their smartphone or tablet camera to share real-time video or photos to help with problem resolution. And you’ll reduce your returns, replacements, and truck-rolls.

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 Contact Us 888-883-6020 

Or send us an email at: sales@support.com