Enterprise Customer Support Solutions with Home-based Agents

Support.com is a global leader in enterprise customer and technical support solutions. With over 20 years of experience, Support.com has built a secure, robust proprietary platform and tools and a network of home-based agents around the world.

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We’re proud to partner with customer-obsessed organizations across various industries, including,

but not limited to:

Established homesourcing presence in the U.S., Canada, and core offshore (Philippines & India)
and nearshore markets


Send us an email at: sales@support.com

Partner with us to improve customer satisfaction.

Whether you’re looking to augment your existing customer support team, improve customer loyalty, or grow revenue, Support.com’s turnkey programs get you there fast. Support.com’s omnichannel, enterprise customer and technical support services include presale and post-sale customer and technical support or we can customize a solution for your business’ customer support or product needs.

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Add expert, home-based agents with confidence – ExpertAnywhere.

Support.com’s ExpertAnywhere capability leverages a broader market pool, unconstrained by geography, to more quickly identify, recruit, and onboard agents and automatically routes volume based on a client’s experience, skill set, or efficiency requirements. This capability enables Support.com to hire micro-targeted experts knowledgeable about a client’s specific industry, products, and services to provide superior support.

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Power your business with secure cloud-based agent tools.

Businesses can license Support.com’s proprietary, robust and secure cloud-based customer and technical support software tools that integrate with each other — and your important systems. Agents can see the whole picture and solve problems without tedious, repetitive questions. Support.com’s rich analytics and smart methodology let us understand the complete customer experience too, so we can drive ongoing customer support innovation and deliver exceptional business outcomes.

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Offer a value-add subscription program to your customers

Support.com’s premium technical support subscription programs cover any device, any issue – 24/7. Turnkey subscription programs are fully customizable and can generate high-margin revenue streams with little upfront cost, increase customer loyalty, and reduce “no fault found” returns and unnecessary truck rolls.

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Integrate smart, self-service to lighten the load.

Support.com’s unique approach to self-service reduces live agent interactions — because we’re better at helping customers help themselves. Only Support.com offers Guided Paths®, which works with your content library to deliver dynamic, step-by-step guidance from your website or mobile app. Your customers get the best answers faster. And they can easily escalate to a live agent too — without repeating a single step.

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Solve problems faster with mobile.

Your customers can use their mobile devices to solve support problems themselves or work more effectively with live, home-based agents. We make it possible to build omnichannel self-service, live chat, and phone connections right into your company’s mobile app. And, when customers connect with an agent, they can use their smartphone or tablet camera to share real-time video or photos to help with problem resolution. And you’ll reduce your returns, replacements, and truck-rolls.

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Send us an email at: sales@support.com