Omnichannel Customer Support with Home-based Agents

Customer support is a complicated business. Experience matters. That’s why Support.com’s 20 years of experience makes us the partner of choice for enterprise, omnichannel customer support solutions among the finest brands. We know what it takes to get it right the first time — and adapt quickly when things change. Five-star success. Industry-leading NPS scores. It’s what we do.


Send us an email at: sales@support.com

Partner with the experienced leader.

Support.com provides high-quality, enterprise customer and technical support solutions. And with over 20 years of experience, we’re really, really good at it.

Whether you’re looking to reduce returns, improve customer loyalty, or grow revenue, Support.com’s turnkey programs get you there fast. Full-service support solutions include presale and post-sale customer and technical support. We excel at customizing solutions for enterprises and offer a variety of pricing models to handle a wide range of requirements.

With our skilled global, home-based workforce, proprietary, secure platform and tools, signature self-service solutions, smart mobile support tools, and proven leadership in program design and execution, Support.com helps clients:

  • Boost customer satisfaction scores to industry-leading levels
  • Deliver more value with products and warranty programs
  • Scale rapidly to add new products and services to their portfolio
  • Create new revenue streams by offering paid support to customers
  • Drive higher conversion rates with Support.com experts handling presale support
We helped a large US cable TV provider increase its Net Promoter Score by 23% in one month.

Work with the team that goes the extra mile every day.

Together, Support.com’s global home-based agent network, secure platform and tools, and processes are unparalleled. And when you partner with us as your enterprise customer and technical support services provider, you get them all. Your customers get the right answers the first time they reach out with minimal frustration, and you’ll reduce your returns, replacements, and truck rolls too.

Live, home-based agents, secure agent tools, and self-service form the core. Expert customer and tech support agents are equipped with integrated software tools and a customizable content library, so they can handle issues quickly without annoying phone transfers or repetitive questions. Our intelligent self-service — powered by Support.com’s signature Guided Paths® solution — goes beyond typical FAQs to deliver step-by-step diagnosis and guidance through your website or mobile app.

You can rely on the trusted experts at Support.com to continually analyze and optimize your business. As an extension of your own team, we’ll work with you to drive exceptional business outcomes and five-star success.

Our tech support services for industry-leading companies consistently get Net Promoter Scores of 80 or higher, ranking among the industry’s best.

Stellar customer service at every stage — from first contact to loyal customer.

Your products are awesome, but if your customers can’t use them, it hurts your business. At Support.com, we help you deliver the value customers are looking for. Whether it’s deciding what to buy, getting set up, or problem-solving along the way, we make sure that your most precious assets — your customers — are truly delighted.

From PCs and Macs to iOS and Android, to connected devices like home automation systems, home theaters, wearables, gaming systems, intelligent personal assistants, and even drones, Support.com offers turnkey and customized options for enterprise customer and technical support services across the entire customer lifecycle.

Core capabilities include:

Presales support

  • Technical know-how
  • Product and service upsell

Onboarding services

  • Install and setup
  • Avoid product returns

Problem resolution

  • Diagnosis and repair
  • Hardware issues

Internet of Things

  • Multiplatform
  • Networking and security

Get the program and pricing you need.

Support.com is the partner of choice for enterprise customer and technical support solutions for the finest brands in the United States and around the world. We’re here to help you too.

We love flexibility, which is why we avoid the take-it-or-leave-it approach offered by the competitors. At Support.com we work hard to hand-tailor programs and business models to fit your customer needs and budget requirements.


Send us an email at: sales@support.com