Home-based, Live Agent Support

Customers want hassle-free answers to tough questions, but pulling that off is no small feat. Use Support.com’s global, experienced, home-based team to handle customer support issues or quickly transition your own team into a home-based omnichannel program to maintain uninterrupted service.

888-883-6020

Or send us an email at: sales@support.com

Work with a global network of home-based agents

Support.com’s home-based agents have what it takes to handle the hard customer and technical support problems the first time around. We equip them with smart, secure integrated tools and an experience-tested content library. We’re ready-to-go with step-by-step guidance for common customer and technical support problems, and we’ll work with you to build and refine new content that’s a perfect fit for your business.

Support.com’s efficient workforce model allows us to tap into a broader spectrum of candidates to find best talent from across the United States and around the world.

Support.com’s diverse and powerful workforce of remote employees includes military veterans, work-from-home parents, and people with disabilities.

Global network of diverse, home-based customer and technical support agents.

Transition your customer support team to be home-based.

Support.com can transition your current customer and technical support team and make them home-based immediately. We’ll can empower them with our secure, cloud-based agent platform and have them ready to support your customers regardless of where they are located.

Secure, proprietary platform & tools to increase agent productivity.

At Support.com, we believe in eliminating silos and empowering agents. Agents get insight about your customers the moment they pick up the phone or engage in a chat. They’re equipped with Support.com’s omnichannel, integrated, cloud-based customer and technical support platform and tools to get the job done the first time. They excel at solving complex issues, like interactions between software and devices from different manufacturers. And, Support.com’s “do it right the first time” culture lets them get curious and go the extra mile to make sure that problems get solved.

Our platform & tools include:

Insight-driven software platform

  • Integrated phone and chat channels
  • Auto-connection to real-time customer and device data
  • SDKs and APIs for integration with your web, mobile apps and back-end systems

Knowledge base solutions

  • Experience-tested content library
  • Guided Paths® for diagnosis and step-by-step guidance
  • Solutions for over 10,000 devices and common problems
  • Custom content development and optimization

Remote control and viewing

  • Co-browse and provide side-by-side guidance
  • Push diagnostics, fixes, and apps to your customer’s device
  • Remote video and photo sharing using your customer’s mobile phone
According to the Northridge Group, two-thirds of connected consumers report frustration at being asked to repeat information again and again.

Build your knowledge base and enhance your brand.

Great customer and technical support experiences grow customer loyalty, which is why Support.com is committed to making it just right for you and your customers.

Our content library and signature Guided Paths® experience form the backbone of Support.com’s live agent and self-service solutions.

Guided Paths® turn content libraries into step-by-step intelligence. Using branching logic and dynamic decision points, it speeds problem diagnosis and helps agents deliver smart, step-by-step guidance for everything from simple to complex tasks. They can include multimedia demos and tutorials, remote diagnostics, automated fixes, and even other Guided Paths®. It’s all your best practices, wrapped up in one convenient package.

Support.com’s team of experts uses agent input and powerful data analysis tools to continually optimize your content library and Guided Paths®. Scorecards and dashboards help us spotlight your best processes, find and remove bottlenecks, and even pinpoint flaws in the products you’re supporting. In other words, we solve the tough problems so your customers get the best experience — every single day. You’re welcome.

 Contact Us 888-883-6020 

Or send us an email at: sales@support.com