Presenters to discuss how premium support can enhance the customer experience and drive loyalty
Redwood City, CA, February 28, 2013 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and improve customer experience, is teaming with Parks Associates to offer a free webinar, Premium Support for the Home Network, on Thursday, March 7 at 11 am PST (2 pm EST); presenters are James Morehead, Support.com Vice President, Product Management and Corporate Marketing and Patrice Samuels, Research Analyst, Parks Associates.
Technology support services for the home network are a growing opportunity for communications providers, retailers, and technology companies to enhance the customer experience as consumers struggle to get the most out of their network-enabled gadgets.
In this webcast, James Morehead will share best-practices on how leading brands are creating new revenue streams and deepening customer loyalty by offering turnkey, differentiated and high-margin technology services programs that are integrated with existing customer support.
Parks Associates, an internationally recognized market research and consulting company specializing in emerging consumer technology products and services, will share the latest research on consumer demand for tech support services and the growth of home networks in the technology services market.
Discussion topics include:
- Consumer research on home network adoption and usage
- Common home networking problems faced by consumers
- Monetizing home networking services: subscription versus per-incident pricing models
- Drawing the line between free (included) home network support and premium (paid) support
- Revenue and partnership opportunities in home network support for service providers, retailers, and manufacturers
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers’ technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation’s leading communications providers, retailers and technology companies. For more information, please visit us at: https://corporate.support.com/.
About Parks Associates
Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://corporate.support.com/about/careers.
Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a trademarks or registered trademark of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.
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