New offering enables small businesses to leverage mobile devices for online collaboration while receiving 24/7/365 support from technology specialists
Redwood City, CA –July 16, 2013 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software that create new revenue streams and improve customer experience, and Soonr, a leading provider of secure file sharing and collaboration services for business, today announced that they are expanding their relationship to include set up and support services for Soonr Workplace. The combined solution will be offered through Support.com partners who serve the small business market.
“SMBs, like larger enterprises, are increasingly leveraging mobile devices and cloud services to drive their businesses,” said Josh Pickus, President and CEO, Support.com. “We’re excited to expand our partnership with Soonr to offer our partners industry leading online file sharing and collaboration combined with premium 24/7/365 technology support.”
The combined Soonr / Support.com solution includes:
- Soonr Workplace with online backup, file sharing and collaboration, and convenient access to shared documents and data via mobile devices, to enable SMB employees to be productive and connected when on the move.
- 24/7/365 access to Support.com’s experienced technology specialists for premium technology support, covering initial set-up and ongoing support.
- Integration to Support.com’s Nexus® Service Delivery Platform to enable a seamless customer experience.
Trusted by more than 150,000 businesses worldwide, Soonr Workplace is a leading secure file sharing and collaboration service that helps companies gain a competitive advantage by providing access to business content from any device, anywhere. Soonr Workplace combined with Support.com premium technology support enables a mobile workforce that can stay connected with less downtime, while receiving the support and access to technology specialists typically found in larger enterprises.
“Soonr Workplace combined with premium support services provides a complete solution for extending enterprise-grade collaboration into a small business environment,” said Martin Frid-Nielsen, Co-Founder and CEO of Soonr. “We look forward to continuing our relationship with Support.com as we work together to deliver on the high expectations of our customers.”
Support.com offers its partners a broad array of premium technology services to meet the current and future technology needs of their customers. Service programs available for small business markets include workstation set up and support, network support, and proactive server monitoring and maintenance.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers’ technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation’s leading communications providers, retailers and technology companies. For more information, please visit us at: corporate.support.com.
Embraced by users and endorsed by IT, more than 150,000 businesses trust Soonr for their secure file sharing and collaboration needs. Soonr Workplace empowers mobile individuals, teams, and organizations to do business faster from any device anywhere. We deliver our services through a worldwide network of cloud service providers, VARs, solution providers, and system integrators. Founded in 2005 and headquartered in Silicon Valley, we are privately-held and backed by major investors. Go to www.soonr.com and start your free trial today.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://corporate.support.com/about/careers.
Copyright © 2013 Support.com, Inc. All rights reserved. Support.com and Nexus are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.
Safe Harbor Statement
This release contains “forward-looking statements” as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market, partner and consumer activity, the features available in, and the potential benefits to be derived from products and solutions, and the release dates, plans and market acceptance of such products and solutions. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com’s ability to predict revenue and control expenses, shifts in partner and customer demand, shifts in strategic relationships, delays in Support.com’s ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.
Martin Levy Public Relations
Julie Criscenti Heck