Discover how companies are reinventing customer experience with technology services; learn about best practices, key challenges and market opportunities
Redwood City, CA, May 7, 2013 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software that create new revenue streams and improve customer experience, is offering a free webinar Reinvent Customer Experience with Technology Services, Thursday, May 23 at 11 am PDT (2 pm EDT). Presenting for Support.com is James Morehead, Vice President, Product Management and Corporate Marketing. The webinar will be moderated by Peter Bernstein, Senior Editor at TMCnet.
Technology support services for small businesses and consumers are a growing opportunity for communications providers, retailers, and technology companies to enhance the customer experience as consumers struggle to get the most from their technology. Many consumers and small businesses lack the technical skill or time to successfully set up new devices or overcome technology challenges. When customers reach out for technology support it is ‘a moment of truth’ and an opportunity for companies to take customer experience to the next level at precisely the moment when their customers need it most.
In this webcast, Mr. Morehead will share best practices and case studies to show how leading brands are deepening customer engagement and creating new revenue streams through technology services programs.
Discussion topics include:
- Why technology support is a moment of truth when building customer loyalty
- The impact of wireless networks, mobile devices, cloud services and BYOD on customer experience
- Key challenges and opportunities with traditional technology support
- How next generation technology services drive customer experience
To register for this free webinar please click here.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers’ technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation’s leading communications providers, retailers and technology companies. For more information, please visit us at: corporate.support.com.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://corporate.support.com/about/careers.
Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a trademark or registered trademark of Support.com, Inc. in the United States and other countries.
Safe Harbor Statement
This release contains “forward-looking statements” as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market and consumer activity, supported devices, the features available in, and the potential benefits to be derived from products and solutions, and the release dates, plans and market acceptance of such products and solutions. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com’s ability to predict revenue and control expenses, shifts in customer demand, shifts in strategic relationships, delays in Support.com’s ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.
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