Redwood City, CA – September 10, 2013 –, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and improve customer experience, will present a free webinar, “How Tech Support Can Drive World-Class Customer Experiences”, on September 26, 2013 at 11 AM PT / 2 PM ET. Presenting for is James Morehead, Vice President, Product Management and Corporate Marketing, and Tony Mataya, Principal, Avasant.

Today’s devices are more complex and interconnected than ever before, and each of us depends on technology to enrich and manage our lives. And while customer service leaders are being challenged to handle more complexity, drive down costs and enhance the customer experience, social media has made it possible for customer service failures to go viral with a tap, tweet or post.

The success or failure of a company can be correlated to the quality of the customer experience. In the February 2013 report “Navigate the Future of Customer Service” Forrester Research, Inc., notes that “Nearly all customer experience decision-makers (93%) say that a good customer experience is one of their top strategic priorities, and 75% say they want to use customer experience as a competitive differentiator.  Customer service is the cornerstone of a company’s customer experience strategy.” When customers reach out for technology support it is a moment of truth and a strategic opportunity for companies to take customer experience to the next level.

In this live webinar, James Morehead and Tony Mataya will demonstrate, using best-practices and case studies, how companies can employ tech support services to create a differentiated customer service experience.

Discussion topics include:

  • Why technology support is a strategic imperative for more companies than ever before.
  • Strategies for impacting customer experience across the spectrum of technology support.
  • How to combine free and premium technology support offerings to reduce costs, enhance the customer experience and even create new revenue streams.

About, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based services and software that power premium technology support programs and technical support organizations. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our Nexus® Service Delivery Platform helps technology support organizations reduce costs, improve problem resolution and enhance the customer experience. Our services and software are marketed to channel partners, including leading communications providers, retailers, technology companies and others. We also offer a wide range of easy-to-use software products designed to maintain, optimize and secure computers and mobile devices. For more information, please visit us at:
###, Inc. is an Equal Opportunity Employer. For more information, visit

Copyright © 2013, Inc. All rights reserved. Nexus is a trademark or registered trademark of, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

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