Redwood City, CA – September 10, 2013 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and improve customer experience, will present a free webinar, “How Tech Support Can Drive World-Class Customer Experiences”, on September 26, 2013 at 11 AM PT / 2 PM ET. Presenting for Support.com is James Morehead, Vice President, Product Management and Corporate Marketing, and Tony Mataya, Principal, Avasant.
Today’s devices are more complex and interconnected than ever before, and each of us depends on technology to enrich and manage our lives. And while customer service leaders are being challenged to handle more complexity, drive down costs and enhance the customer experience, social media has made it possible for customer service failures to go viral with a tap, tweet or post.
The success or failure of a company can be correlated to the quality of the customer experience. In the February 2013 report “Navigate the Future of Customer Service” Forrester Research, Inc., notes that “Nearly all customer experience decision-makers (93%) say that a good customer experience is one of their top strategic priorities, and 75% say they want to use customer experience as a competitive differentiator. Customer service is the cornerstone of a company’s customer experience strategy.” When customers reach out for technology support it is a moment of truth and a strategic opportunity for companies to take customer experience to the next level.
In this live webinar, James Morehead and Tony Mataya will demonstrate, using best-practices and case studies, how companies can employ tech support services to create a differentiated customer service experience.
Discussion topics include:
- Why technology support is a strategic imperative for more companies than ever before.
- Strategies for impacting customer experience across the spectrum of technology support.
- How to combine free and premium technology support offerings to reduce costs, enhance the customer experience and even create new revenue streams.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based services and software that power premium technology support programs and technical support organizations. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our Nexus® Service Delivery Platform helps technology support organizations reduce costs, improve problem resolution and enhance the customer experience. Our services and software are marketed to channel partners, including leading communications providers, retailers, technology companies and others. We also offer a wide range of easy-to-use software products designed to maintain, optimize and secure computers and mobile devices. For more information, please visit us at: corporate.support.com.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://corporate.support.com/about/careers.
Copyright © 2013 Support.com, Inc. All rights reserved. Nexus is a trademark or registered trademark of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.
Safe Harbor Statement
This release contains “forward-looking statements” as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market and consumer activity, supported devices, the features available in, and the potential benefits to be derived from products and solutions, and the release dates, plans and market acceptance of such products and solutions. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com’s ability to predict revenue and control expenses, shifts in customer demand, shifts in strategic relationships, delays in Support.com’s ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.
Media Contact for Support.com
Martin Levy Public Relations, Inc.